Refund policy

RETURNS & REFUNDS POLICY ✦

In accordance with South African Consumer Protection Law

We are committed to providing high-quality products. This policy is aligned with the Consumer Protection Act (CPA) of South Africa and outlines your rights and our procedures.

↩️ RETURNS (UNWANTED ITEMS)

Returns for unwanted items are accepted within 7 days of delivery.

  • Items must be unused, unworn, and in original packaging
  • All accessories, manuals, and packaging must be included
  • Return shipping is the responsibility of the customer

We reserve the right to reject returns that do not meet these conditions.

⚠️ DEFECTIVE OR FAULTY PRODUCTS

In accordance with the Consumer Protection Act, all products carry a 6-month warranty against defects. :contentReference[oaicite:1]{index=1}

  • You may return defective products within 6 months of delivery
  • You may choose a repair, replacement, or refund
  • We will cover return shipping costs for verified defects

Products will be inspected to confirm the defect before approval.

❌ NON-RETURNABLE CONDITIONS

  • Normal wear and tear
  • Damage caused by misuse, water damage, or negligence
  • Altered or repaired items by third parties
  • Used or worn items

📦 INCORRECT OR DAMAGED ON DELIVERY

If you receive the wrong item or a damaged product, please notify us within 48 hours of delivery.

  • We will arrange collection at no cost
  • You will receive a replacement or full refund

💳 REFUNDS

  • Refunds are processed within 7–10 business days after inspection
  • Refunds are issued to the original payment method
  • Shipping fees are non-refundable (unless due to our error)

🕒 ONLINE PURCHASE COOLING-OFF PERIOD

For online purchases, you may cancel your order within 5 business days in accordance with South African electronic transaction laws. :contentReference[oaicite:2]{index=2}

Returned items must be unused and in original condition. Return shipping costs may apply.

⚖️ IMPORTANT NOTICE

This policy does not limit your rights under South African law. However, there is no automatic right to return goods simply due to change of mind, unless permitted under this policy. :contentReference[oaicite:3]{index=3}

📩 CONTACT US

To initiate a return, please contact us with your order number and reason for return.

✦ BUILT ON TRUST. BACKED BY LAW. ✦