RETURNS POLICY ✦

Simple. Fair. Transparent.

We want you to be completely satisfied with your purchase. This Returns Policy is designed in line with South African consumer guidelines while protecting the quality and integrity of our products.

↩️ CHANGE OF MIND RETURNS

We accept returns within 7 days of delivery for items you no longer want.

• Items must be unused, unworn, and in original condition
• Original packaging, tags, and accessories must be included
• Return shipping costs are the responsibility of the customer

Returns that do not meet these conditions may be declined.

⚠️ DEFECTIVE OR FAULTY ITEMS

All products are covered by a 6-month warranty against manufacturing defects.

• Items may be returned within 6 months if defective
• Customers may request a repair, replacement, or refund
• We will cover return shipping for confirmed defects

All returned items will be inspected before approval.

❌ NON-RETURNABLE ITEMS

• Worn, used, or damaged items
• Damage caused by misuse, water exposure, or negligence
• Items altered or repaired by third parties
• Returns without original packaging

📦 INCORRECT OR DAMAGED ORDERS

If you receive the wrong item or a damaged product, please contact us within 48 hours of delivery.

• We will arrange collection at no cost
• You will receive a replacement or full refund

📩 RETURN PROCESS

To initiate a return, please contact us with your order number and reason for return. Once approved, you will receive instructions on how to send your item back.

💳 REFUNDS

• Refunds are processed within 7–10 business days after inspection
• Refunds are issued to the original payment method
• Shipping fees are non-refundable unless due to our error

⚖️ LEGAL NOTICE

This policy does not override your rights under South African law. Returns for change of mind are offered at our discretion and are not a legal requirement.

✦ BUILT ON TRUST. DESIGNED FOR FAIRNESS. ✦